Contact the practice.
Start with the person handling your matter. If the issue is unresolved, or you prefer to raise it with the Principal Lawyer, email [email protected].
Explain what happened, identify the matter and describe the outcome you are seeking. We will consider the concern and respond with the next steps. Please tell us if you need another communication format.
Independent complaints information.
The Victorian Legal Services Board and Commissioner provides information on complaints about Victorian lawyers and legal costs. Its website explains which issues it can consider and how to start an enquiry.
You can contact VLSB+C on 1300 796 344 or use its online complaint information. Relevant time limits may apply; seek information promptly rather than assuming an internal complaint extends a deadline.
Privacy concerns.
For a concern about personal information, contact the practice using the privacy policy details. The privacy policy also identifies the Office of the Australian Information Commissioner’s complaint information.
Official information
Read the current government guidance alongside advice for your circumstances.